Frequently asked questions
Straight answers before your review.
Understand the scope, records, fees, and practical next steps for a commercial electricity or natural gas bill audit.
Request a review ↗U.S. commercial accounts · Electricity & natural gas
Getting started
What is a commercial utility bill audit?
A review of electricity or natural gas invoices and supporting account records for billing accuracy. Depending on the account, it can examine rates, demand, metering, supplier terms, adjustments, and potential overpayments.
Who can request a review?
Businesses and organizations with commercial electricity or natural gas accounts in the United States. We review single locations and multi-site portfolios. Residential accounts, water, sewer, telecom, and other utilities are outside the stated scope.
What should I send first?
Start with business contact details through the review request form. We follow up about arrangements for sharing one recent complete invoice. Keep all pages of the bill available.
Can I upload my bill on the website now?
Online bill uploads are temporarily unavailable while protected document handling is completed. Use the contact-only request form; do not paste utility account numbers, payment information, or bill contents into it.
Do you offer an instant automated scan?
There is no automated auditing engine connected to this website. The initial review considers roughly 10 to 20 common issues applicable to the bill once the document is received.
Review and records
Why request three years of previous bills?
Historical invoices help investigate recurring discrepancies, estimated readings and later corrections, rate changes, and adjustments. Three years describes our requested review history, not a guaranteed refund period.
Should I include separate supplier invoices?
Yes, when your account has them. Supply and utility delivery may be billed separately, and the corresponding agreement can help explain the applicable charges.
Can you review several locations?
Yes. Provide a location and account list so each bill can be assigned to the correct site. Different locations may have different utilities, meters, suppliers, and rate terms.
Does a high bill mean I was overcharged?
No. Changes in usage, operating hours, weather, prices, equipment, or occupancy can produce legitimate increases. The audit checks charges against applicable account evidence.
Can closed accounts be included?
Identify any closed account and retain its final invoices, adjustment notices, and credits. Whether a supported recovery can be pursued depends on the particular records and requirements.
Fees and outcomes
How is the audit fee calculated?
The fee is approximately 30% of the refund actually recovered. Your engagement terms explain the exact calculation and scope.
Are refunds guaranteed?
No. A question identified on a bill is not proof that money is owed. Findings need supporting documentation and are subject to the requirements that apply to the account.
How long will a review or refund take?
Timing depends on the records available, the complexity of the account, and any utility or supplier response. No fixed review or recovery deadline is promised here.
Will this automatically change my supplier or contract?
A billing review does not itself change a supplier agreement. Any proposed contractual action would need separate consideration and authorization.
Is this an energy-efficiency inspection?
The service focuses on invoices and account terms. Equipment inspections and projects to change energy consumption are separate from checking whether existing bills were calculated correctly.
Unfamiliar billing language?
Explore plain-language definitions for demand charges, meter multipliers, therms, and account adjustments.
Open the utility billing glossary →Find guidance for your business.
Industry pages explain which operating changes and records can help make an audit file useful.
Explore industry audit guides →Start with a conversation about your bills.
Tell us about your business and the accounts you want reviewed.